Shipping Policy
Last Updated: 23/08/2026
At BOE, we aim to make your shopping experience as simple and seamless as possible. This Shipping Policy explains how your order will be processed, dispatched and delivered within Australia.
By placing an order with BOE, you acknowledge and agree to the terms outlined in this Shipping Policy.
1. Shipping Within Australia
BOE currently ships to addresses within Australia only.
We do not currently offer international shipping.
We deliver to residential addresses, business addresses and eligible parcel collection points where supported by our nominated courier.
Please ensure that your delivery address is complete and accurate at the time of placing your order.
2. Shipping Costs
BOE offers the following shipping rates:
For orders under $200, a flat-rate shipping fee of $10 applies.
For orders of $200 or more, shipping is FREE.
The order value is calculated based on the eligible product value after any applicable discounts and before shipping charges.
The order value is calculated based on the eligible product value after applicable discounts and before shipping charges.
If a discount reduces your order value below $200, the standard $10 shipping fee may apply.
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
3. Order Processing
Orders are generally processed during Monday to Friday, excluding Australian public holidays.
In-Stock Products
In-stock products are generally dispatched within 3 business days after your order has been successfully placed and payment has been received.
During promotional periods, sales, product launches or other high-volume periods, processing may take longer than usual.
Pre-Order Products
Pre-order products are sourced specifically for your order and generally require approximately 2–3 weeks to process before dispatch.
The estimated pre-order timeframe will be communicated on the relevant product page where applicable.
Pre-order timeframes are estimates and may occasionally be affected by circumstances outside BOE's control, including supplier delays, production delays, customs or transportation delays.
4. Delivery Timeframes
Once your order has been dispatched, standard delivery generally takes approximately:
3–10 business days within Australia.
Delivery times may vary depending on:
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Your delivery location
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Courier availability
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Public holidays
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Peak periods
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Weather or other unexpected events
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Remote or regional delivery locations
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Circumstances outside BOE's reasonable control
The delivery timeframe begins from the date your order is dispatched, not from the date your order is placed.
Delivery timeframes are estimates only and are not guaranteed unless expressly stated otherwise.
5. Pre-Order Delivery
Pre-order products generally require 2–3 weeks of processing before dispatch, followed by the applicable delivery timeframe.
For example, if a pre-order requires three weeks to process, the estimated total timeframe may be:
2–3 weeks processing + 3–10 business days delivery.
Please consider this timeframe before purchasing a pre-order product.
If you require an item by a particular date, we recommend contacting BOE before placing your order to confirm whether the requested timeframe is achievable.
6. Orders Containing In-Stock and Pre-Order Products
If an order contains both in-stock and pre-order products, BOE will automatically combine the items into one shipment.
The order will be dispatched once all items are ready to ship.
This means that in-stock products purchased together with a pre-order product may be held until the pre-order product becomes available.
The applicable delivery timeframe will begin once the complete order has been dispatched.
Customers should consider the estimated pre-order processing timeframe before placing an order containing both in-stock and pre-order products.
BOE does not automatically split orders into separate shipments.
If you need an in-stock item sooner, we recommend placing a separate order for that item.
Example
If an order contains:
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1 in-stock dress
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1 pre-order dress requiring 2–3 weeks to process
BOE will hold the in-stock dress and dispatch both dresses together once the pre-order dress is ready.
No additional shipping charge will apply because the items are being combined into one shipment.
7. Order Confirmation
After placing an order, you will receive an order confirmation by email containing details of your purchase.
Please check your order confirmation carefully and contact BOE as soon as possible if you notice an error in:
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Your name
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Delivery address
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Contact details
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Product selection
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Size or colour
BOE cannot guarantee that changes can be made after an order has entered processing or been dispatched.
8. Tracking Your Order
Once your order has been dispatched, you will generally receive a shipping confirmation containing tracking information where tracking is available.
You can use the tracking information provided to monitor the progress of your delivery.
Tracking information may take some time to become active after an order has been collected by the courier.
9. Delivery Address
Customers are responsible for providing an accurate and complete delivery address.
BOE is not responsible for delays or additional costs resulting from:
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Incorrect addresses
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Incomplete addresses
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Incorrect postcode
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Missing apartment or unit numbers
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Incorrect contact details
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Failure to collect a parcel from a collection point
If a parcel is returned to BOE because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.
10. Authority to Leave
Where available, customers may be able to select an authority-to-leave option through the courier.
If you authorise the courier to leave your parcel in a particular location, BOE is not responsible for loss or damage occurring after the parcel has been delivered in accordance with that authority.
However, nothing in this section limits any rights or remedies you may have under the Australian Consumer Law.
11. Delayed Deliveries
While BOE aims to meet the estimated delivery timeframes, delays can occasionally occur.
Delays may result from circumstances including:
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Courier network disruptions
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Severe weather
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Public holidays
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Peak shopping periods
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Customs or border processing
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Supplier or production delays
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Transport disruptions
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Events outside BOE's reasonable control
If your order appears to be significantly delayed, please contact BOE with your order number so we can assist with investigating the delivery.
12. Lost or Missing Parcels
If your tracking information indicates that your parcel has been delivered but you cannot locate it, please first check:
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Your nominated delivery location
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Around your property
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With household members
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With building reception or management
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With neighbours
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Any nominated safe-place location
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The courier's tracking information
If you are still unable to locate your parcel, please contact BOE as soon as possible.
BOE may contact the relevant courier to investigate the delivery.
Customers should not assume that a parcel is lost solely because tracking has not updated for a short period of time.
13. Damaged Parcels
If your parcel arrives visibly damaged, please contact BOE as soon as possible.
Where possible, retain:
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The original packaging
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Shipping labels
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The damaged product
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Photographs of the parcel and product
BOE may request photographs or other information to assist with investigating the issue.
Nothing in this section limits your rights under the Australian Consumer Law.
14. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact BOE as soon as possible with your order number and details of the issue.
BOE will investigate the issue and, where appropriate, arrange a replacement, refund or other remedy.
15. Products Damaged in Transit
If a product arrives damaged, please contact BOE as soon as possible.
We may request photographs of the product, packaging and shipping label to assist with assessing the issue.
Where the product is considered faulty or damaged and a remedy is required under applicable law, BOE will provide the appropriate remedy in accordance with the Australian Consumer Law.
16. Changes to Delivery Address
If you need to change your delivery address after placing an order, contact BOE as soon as possible.
We will try to accommodate address changes before the order is dispatched, but we cannot guarantee that changes will be possible once processing has commenced.
If an order has already been dispatched, you may need to contact the courier directly where the courier permits delivery modifications.
17. Click & Collect
BOE does not currently offer a Click & Collect service unless expressly stated on the website for a particular product or promotion.
18. International Shipping
BOE currently ships within Australia only.
International shipping may be introduced in the future. If BOE begins offering international shipping, additional shipping charges, delivery timeframes, customs requirements, duties and taxes may apply.
19. Shipping Promotions
From time to time, BOE may offer promotional shipping rates, including free shipping promotions.
Promotional shipping offers may be subject to additional terms, including:
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Minimum order values
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Specific promotional periods
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Selected products
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Selected delivery locations
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Exclusions or other conditions
Any applicable promotional conditions will be communicated at the time the promotion is offered.
Unless otherwise stated, promotional shipping offers cannot be combined with other shipping promotions.
20. Pre-Order Cancellations
Because pre-order products may be sourced specifically for a customer after an order is placed, cancellation requests may be subject to the terms applicable to the relevant order and product.
If you wish to cancel a pre-order, please contact BOE as soon as possible.
Nothing in this section limits any cancellation, refund or other rights available to you under the Australian Consumer Law.
21. Australian Consumer Law
BOE operates in accordance with applicable Australian consumer protection laws, including the Australian Consumer Law (ACL).
Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified under the ACL.
Where a product or service does not meet the consumer guarantees required by law, you may be entitled to a remedy, which may include a repair, replacement or refund depending on the circumstances.
Our estimated shipping and delivery timeframes do not limit any rights you may have under the ACL.
22. Contact Us
If you have any questions about your order or our Shipping Policy, please contact BOE through the contact details provided on our website.
When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.
BOE reserves the right to update this Shipping Policy from time to time. Any changes will be published on this page and will apply from the date of publication, subject to applicable law.