At BOE, we want you to feel confident when shopping with us. If you have changed your mind or need a different size, we offer eligible customers the option of a refund or exchange, subject to the conditions below.
 

1. Change of Mind & Sizing Returns

BOE accepts eligible change-of-mind and sizing returns where the return request is registered within 7 days of receiving your order.

The item must be:

• Unworn and unused

• Unwashed

• In its original condition

• Free from makeup, perfume, deodorant, stains, marks or other signs of wear

• Returned with all original tags attached

• Returned with the original BOE security/return tag attached and intact

• Returned with any original packaging or accessories where applicable

Items that do not meet these conditions may not be eligible for a change-of-mind refund or exchange.
 

2. Exchanges

For eligible change-of-mind or sizing returns, customers may request an exchange for:

• A different size of the same product; or

• The same product in a different colour, where available and where the replacement item is the same price.

Exchanges are subject to product availability.

If the requested replacement item is unavailable, the customer may choose an eligible refund instead.

The customer is responsible for the cost of returning the original item to BOE.

Once the returned item has been received and inspected and is confirmed to meet our return conditions, BOE will dispatch the replacement item.

BOE will cover the standard outbound shipping cost for the replacement item.
 

3. Exchanges for a Different Product

BOE does not currently offer direct exchanges for a completely different product.

If you would like to purchase a different product, you may return your original item for an eligible refund and place a new order separately.
 

4. Price Differences

Where an approved exchange involves an item of a different price, BOE may require the original order to be refunded and a new order to be placed.
 

5. Refunds

For eligible change-of-mind or sizing returns, a $10 return shipping fee will be deducted from the refund amount.

Refunds will generally be processed to the original payment method after the returned item has been received and inspected.

Original shipping charges are not refundable for change-of-mind or sizing returns, unless otherwise required by law.
 

6. Sale and Promotional Items

Change-of-mind returns and exchanges for sale or promotional items may be subject to the specific conditions communicated at the time of purchase.

Nothing in this policy limits any rights or remedies available to customers under the Australian Consumer Law.
 

7. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, incorrectly supplied or does not meet the consumer guarantees under Australian law, please contact BOE as soon as possible.

These matters are handled separately from our change-of-mind and sizing policy.

BOE will assess the issue and provide the remedy required under the Australian Consumer Law.

Our change-of-mind conditions, including the 7-day return period and security-tag requirements, do not limit consumer rights that cannot legally be excluded.
 

8. Australian Consumer Law

Nothing in this Returns & Exchanges Policy is intended to exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
 

9. How to Request a Return or Exchange

To request a return or exchange, please email support@boefashion.com.au within 7 days of receiving your order.

Please include your order number and the reason for your return or exchange request. BOE will review your request and provide further instructions once it has been approved.