Welcome to BOE ("BOE", "we", "our", or "us"). These Terms & Conditions govern your use of our website and the purchase of products from BOE.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of our website.
 

1. General

BOE is an Australian online retailer that offers a curated selection of fashion products sourced from Vietnamese fashion brands.

We reserve the right to amend these Terms & Conditions at any time. Changes will take effect immediately upon publication on our website.
 

2. Eligibility

By placing an order with BOE, you confirm that:

• You are at least 18 years old or have permission from a parent or guardian.

• All information provided is accurate and complete.

• You are authorised to use the payment method provided.
   

3. Products

We make every reasonable effort to ensure product descriptions, sizing information, colours and images are accurate.

However:

• Colours may appear differently depending on your device screen.

• Measurements are approximate and may vary slightly between production batches.

• Product images are for illustrative purposes only.

Minor variations in colour, fabric texture, stitching or finishing do not constitute a product fault.
 

4. Pricing

All prices displayed on the BOE website are in Australian Dollars (AUD).

Prices include GST where applicable.

BOE reserves the right to:

• Change prices at any time without notice.

• Correct pricing errors.

• Cancel orders affected by pricing or system errors.

If a pricing error occurs after an order is placed, BOE may cancel the order and provide a full refund.
 

5. Orders

All orders are subject to acceptance and product availability.

An order confirmation email acknowledges receipt of your order but does not constitute acceptance.

BOE reserves the right to:

• Refuse or cancel any order.

• Limit purchase quantities.

• Decline orders suspected of fraud, abuse or unauthorised activity.

If an order is cancelled after payment has been received, a full refund will be issued.
 

6. Pre-Order Products

BOE offers both in-stock and pre-order products.

By purchasing a pre-order item, you acknowledge and agree that:

• The item is not currently available for immediate dispatch.

• Estimated processing times are approximately 2–3 weeks.

• Processing times are estimates only and are not guaranteed.

• Delays may occur due to supplier production schedules, freight disruptions, customs clearance, public holidays or circumstances beyond BOE's reasonable control.

BOE is not liable for losses, expenses or damages arising from pre-order delays.
 

7. Product Availability

While we make every effort to maintain accurate inventory records, products may occasionally become unavailable after an order has been placed.

BOE reserves the right to cancel and refund any order where:

• A product becomes unavailable.

• A supplier discontinues a product.

• An item cannot be fulfilled for reasons beyond our reasonable control.

Customers will be notified as soon as reasonably possible.
 

8. Shipping

Shipping is subject to our Shipping Policy.

Risk in the products passes to the customer upon delivery to the nominated address.

Customers are responsible for ensuring all shipping information is accurate and complete.

BOE is not responsible for delivery delays caused by:

• Courier providers

• Customs inspections

• Extreme weather events

• Public holidays

• Industrial action

• Incorrect shipping information supplied by the customer
   

9. Returns and Refunds

Returns and refunds are governed by BOE's Returns & Refund Policy.

Nothing in these Terms excludes, restricts or modifies any rights available under the Australian Consumer Law.

10. Promotions and Discounts

From time to time, BOE may offer promotional discounts, sales and discount codes.

Unless otherwise stated:

• Promotions cannot be exchanged for cash.

• Promotions cannot be combined with other offers.

• Promotions may be modified or withdrawn at any time.

BOE reserves the right to cancel promotions or orders where misuse, fraud or technical errors are suspected.

11. Rewards Program

BOE may offer a rewards program (“Rewards Program”) that allows eligible customers to earn points and redeem them for discounts on eligible purchases.
 

11.1 Earning Points

Customers may earn Rewards Points through the following activities:

• Purchasing Products: Customers earn 1 Rewards Point for every $1 spent on eligible products.

• Signing Up: Customers receive 50 Rewards Points when they create and sign up for a BOE account.

• Birthday Reward: Eligible Rewards Program members receive 500 Rewards Points in connection with their birthday.

BOE may determine whether a particular transaction or activity is eligible to earn Rewards Points.
 

11.2 Redeeming Points

Rewards Points may be redeemed for discounts on eligible BOE purchases at the following rate:

200 Rewards Points = $5 AUD discount.

Customers may redeem their available Rewards Points during checkout, subject to any applicable redemption conditions displayed by BOE.

Rewards Points have no cash value and cannot be exchanged for cash, transferred, sold, or otherwise redeemed except as permitted through the Rewards Program.
 

11.3 Points and Returns

Where Rewards Points have been awarded for a purchase that is subsequently cancelled, refunded, or returned, BOE may reverse or deduct the corresponding Rewards Points from the customer's Rewards Program balance.

Any such adjustment will not affect a customer's rights under the Australian Consumer Law.
 

11.4 Rewards Program Accounts

Rewards Points are associated with the customer's BOE account and cannot be transferred between accounts.

Customers are responsible for maintaining the security and accuracy of their account information. BOE is not responsible for unauthorised use of Rewards Points resulting from a customer's failure to protect their account.
 

11.5 Changes to the Rewards Program

BOE reserves the right to modify, suspend, or discontinue the Rewards Program, including the way Rewards Points are earned or redeemed, where reasonably necessary.

Where changes materially affect customers' existing Rewards Points or accrued benefits, BOE will provide reasonable notice where required by law.
 

11.6 Misuse of the Rewards Program

BOE may suspend or cancel a customer's Rewards Program account, or reverse Rewards Points, where BOE reasonably believes that the customer has engaged in fraud, abuse, manipulation, or other misuse of the Rewards Program.
 

11.7 Australian Consumer Law

Nothing in these Rewards Program Terms is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

The Rewards Program is provided in addition to, and does not limit, any rights customers may have under applicable consumer protection laws.
 

12. Security Return Tags

Certain products may be fitted with a BOE security return tag or return seal.

Returns will not be accepted where:

• The security tag has been removed.

• The security tag has been damaged.

• The security tag has been tampered with.

This condition does not affect your rights under Australian Consumer Law for faulty products.
 

13. Intellectual Property

All content displayed on the BOE website, including but not limited to:

• Logos

• Branding

• Product photography

• Images

• Videos

• Website design

• Graphics

• Written content

is owned by or licensed to BOE and is protected by Australian intellectual property laws.

No content may be copied, reproduced, distributed, modified or used without prior written permission from BOE.
 

14. User Conduct

When using the BOE website, you agree not to:

• Use the website unlawfully.

• Submit false or misleading information.

• Attempt to gain unauthorised access to systems or accounts.

• Upload malicious software or code.

• Interfere with website functionality.

• Engage in fraudulent transactions.

• Misuse promotional codes or offers.

BOE reserves the right to suspend or terminate access where misuse is detected.
 

15. Limitation of Liability

To the maximum extent permitted by law, BOE shall not be liable for:

• Indirect losses

• Consequential losses

• Loss of profits

• Loss of business opportunities

• Losses arising from courier delays

• Losses arising from supplier delays

Nothing in these Terms excludes any guarantees, rights or remedies available under Australian Consumer Law.
 

16. Force Majeure

BOE shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to:

• Natural disasters

• Floods

• Fires

• Pandemics

• Government restrictions

• Customs delays

• Freight disruptions

• Industrial disputes

• Technology failures
   

17. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Where a product has a major failure or does not meet consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund.
 

18. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any disputes arising in connection with these Terms or the use of the BOE website shall be subject to the exclusive jurisdiction of the courts of New South Wales.
 

19. Contact Us

BOE Customer Care

Email: support@boefashion.com.au

Business Hours: Monday to Friday, 9:00am – 5:00pm AEST